Department of Veterans Affairs employees destroyed veterans’ medical records to cancel backlogged exam requests

Daily Caller – Cross-Posted at True Health Is True Wealth (THITW): Employees of the Department of Veterans Affairs (VA) destroyed veterans’ medical files in a systematic attempt to eliminate backlogged veteran medical exam requests, a former VA employee told The Daily Caller.

Audio of an internal VA meeting obtained by TheDC confirms that VA officials in Los Angeles intentionally canceled backlogged patient exam requests.

“The committee was called System Redesign and the purpose of the meeting was to figure out ways to correct the department’s efficiency. And one of the issues at the time was the backlog,” Oliver Mitchell, a Marine veteran and former patient services assistant in the VA Greater Los Angeles Medical Center, told TheDC.

“We just didn’t have the resources to conduct all of those exams. Basically we would get about 3,000 requests a month for [medical] exams, but in a 30-day period we only had the resources to do about 800. That rolls over to the next month and creates a backlog,” Mitchell said. ”It’s a numbers thing. The waiting list counts against the hospitals efficiency. The longer the veteran waits for an exam that counts against the hospital as far as productivity is concerned.”

By 2008, some patients were “waiting six to nine months for an exam” and VA “didn’t know how to address the issue,” Mitchell said.

VA Greater Los Angeles Radiology department chief Dr. Suzie El-Saden initiated an “ongoing discussion in the department” to cancel exam requests and destroy veterans’ medical files so that no record of the exam requests would exist, thus reducing the backlog, Mitchell said.

Audio from a November 2008 meeting obtained by TheDC depicts VA Greater Los Angeles officials plotting to cancel backlogged exam requests.

“I’m still canceling orders from 2001,” said a male official in the meeting.

“Anything over a year old should be canceled,” replied a female official.

“Canceled or scheduled?” asked the male official.

“Canceled. … Your backlog should start at April ’07,” the female official replied, later adding, ”a lot of those patients either had their studies somewhere else, had their surgery … died, don’t live in the state. … It’s ridiculous.”

Listen:

 

El-Saden, according to Mitchell, was “the person who said destroy the records.” And her plan was actually carried out during the Obama administration’s management of VA.

“That actually happened,” Mitchell said. “We had that discussion in November 2008 and then in March 2009 they started to delete the exams. Once you cancel or delete an order it automatically cancels out that record” so that no record of the exam requests remained.

Mitchell tried to blow the whistle on the scheme and ended up being transferred out of his department and eventually losing his job.

“I actually filed a complaint with the VA [Inspector General] IG and the office of special counsel. The IG requested if I had any documentation. They wanted names. I gave them [about] a thousand names,” Mitchell said. ”The list I turned into the IG went all the way back to 1997.”

“I filed the initial complaint with the IG. … The IG instead of doing their own investigation just gave it to the facility and made them aware of my complaint.”

 

Video: Veteran’s Medical Records Destroyed To Eliminate Backlog Requests – The Kelly File

About Ask Marion

I am a babyboomer and empty nester who savors every moment of my past and believes that it is the responsibility of each of us in my generation and Americans in general to make sure that America is as good or even a better place for future generations as it was for us. So far... we haven't done very well!! Favorite Quotes: "The first 50 years are to build and acquire; the second 50 are to leave your legacy"; "Do something that scares you every day!"; "The journey in between what you once were and who you are becoming is where the dance of life really takes place". At age 62 I find myself fighting inoperable uterine Cancer and thanks to the man upstairs and the prayers from so many people including many of my readers from AskMarion and JustOneMorePet... I'm beating it. After losing our business because of the economy and factors related to the re-election of President Obama in 2012 followed by 16-mos of job hunting, my architect-trained husband is working as a trucker and has only been home approximately 5-days a month since I was diagnosed, which has made everything more difficult and often lonely... plus funds are tight. Our family medical deductible is 12K per year for two of us; thank you ObamaCare. But thanks to donations from so many of you, we are making ends meet as I go through treatment while taking care of my father-in-law who is suffering from late stage Alzheimer's and my mother-in-law who suffers from RA and onset dementia as well as hearing loss, for which there are no caretaker funds, as I continue the fight here online to inform and help restore our amazing country. And finally I need to thank a core group of family, friends, and readers... all at a distance, who check in with me regularly. Plus, I must thank my furkids who have not left my side through this fight. You can see them at JustOneMorePet.
This entry was posted in Health and wellness, Military, Stand Up, Wake Up, Watch the Other Hand. Bookmark the permalink.

2 Responses to Department of Veterans Affairs employees destroyed veterans’ medical records to cancel backlogged exam requests

  1. Pingback: The Wrap at Ask Marion 2.23.14 Thru 3.02.14 | askmarion

  2. Jennifer Higgins says:

    This should have been a far bigger story. I am a nurse and this is insane. It seems to have been pretty much swept under the rug.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s